Privacy Policy

This Privacy Policy explains how Elixeo.AI (“Elixeo.AI,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, book a call, request information, or otherwise interact with us (collectively, the “Services”).

1) Information we collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, business name.
• Inquiry information: what you request, messages you send, and the details you provide.
• Appointment and communication data: scheduling details, call notes, and communications.
• Usage data: pages visited, referring/exit pages, device type, browser type, approximate location, and timestamps.

2) How we use your information

We use information to:

• Respond to requests, provide quotes, and deliver services.
• Schedule calls/appointments and send confirmations and reminders.
• Improve our website, offers, and service delivery.
• Provide support and communicate about your account or requests.
• Comply with legal obligations and enforce our policies.

3) Cookies and tracking

We may use cookies and similar technologies to operate our site, understand usage, and improve performance. Depending on your configuration, we may use tools such as analytics and conversion tracking. You can control cookies through your browser settings.

4) How we share information

We may share information in limited situations, such as:

• Service providers: vendors who help us run our business (hosting, scheduling, communications, analytics, CRM). They are only permitted to use data to provide services to us.
• Legal and compliance: if required by law, subpoena, court order, or to protect rights, safety, and security.
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets.

5) SMS, phone calls, and email communications

If you provide your phone number or email, you may receive communications related to your inquiry, appointment reminders, follow-ups, or service-related messages. Message and data rates may apply for SMS. You can opt out of marketing emails by using the unsubscribe link (when available). You can opt out of SMS by replying STOP.

6) Data retention

We keep information as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations. We may delete or anonymize data when it is no longer needed.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system can be guaranteed 100% secure, so we cannot guarantee absolute security.

8) Your privacy choices

• You can request access, correction, or deletion of your information (where applicable).
• You can opt out of certain communications as described above.
• You can disable cookies via your browser settings (may affect site functionality).

9) California privacy notice

If you are a California resident, you may have additional rights under applicable privacy laws. This may include the right to request information about categories of personal information collected, sources, purposes, and disclosures. To make a request, contact us using the details below.

10) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

11) Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices of third parties. Please review their policies.

12) Changes to this policy

We may update this policy from time to time. Changes are effective when posted on this page.

13) Contact us

Elixeo.AI
703 S. Gifford Ave., Ste 205, San Bernardino, CA 92408
Phone: (909) 255-3968
Email: [email protected]